About Support & Updates
IBSG is using a Cutting-Edge Support Technology called “Bomgar” that enables our technicians to support remote computers over the internet. Bomgar was the first to introduce an appliance-based approach to remote support and continues to be the most secure option for deploying remote support. Critical support incidents can require the combined attention of multiple technicians. A single incident could involve multiple representatives groups in the organization.
A support representative can see what customers see and effectively provide support. Seeing the screen helps us decrease on-site visits, and respond effectively to peaks in demand. Resolve more incidents in first tier on the first call with IBSG Bomgar technology.
Bomgar Remote Desktop Support Agreement
Contractual agreement for using Bomgar for remote desktop support.
Notice To User: This is a contract. After review of this document, you can either accept and continue the installation, or decline. If you decline, you will not be able to use, install, or operate the product. By installing this software, you accept all the terms and conditions of this agreement.
IMPORTANT - READ CAREFULLY
Authorization - By downloading, installing, accessing or using Bomgar, you agree that you are receiving IT services and remote PC support from a person who is authorized by IBSG to use the software.
WARNING - By downloading or installing Bomgar, you will permit Help Desk staff to remotely access your server, workstation, or PC. You are responsible and liable for the following:
- Ensuring that the person accessing your computer has authorization to do so
- Confidentiality and the securing of you data, software, and hardware
You agree that IBSG is NOT responsible or liable for the following:
- Access by third parties, with or without your authorization, to your data, software, or hardware
- Exploitations of security gaps, weakness, or flaws (whether known or unknown) that may exist in Bomgar or the equipment used to provide the hosting services
No Warranty/Limitation of Liability - IBSG is not responsible for bad memory, failure of hard drives, power supplies, motherboards, or any other hardware failures that may occur under normal use while machines are being remotely controlled. We are also not responsible for any data loss, although we will attempt to minimize the chance that data loss will occur.
